LOTTO Schleswig-Holstein
LOTTO SH Customer Service Terminal
Customer & Project
The NordwestLotto Schleswig-Holstein GmbH & Co. KG in Schleswig-Holstein (short form: LOTTO Schleswig-Hostein) is the state lottery company in Schleswig-Holstein. The Customer Service Terminal App is used to prepare tickets on a 15 inch Android tablet to generate tickets in a lottery acceptance point.
Requirements for the LOTTO Schleswig-Holstein Customer Service Terminal App
The app is used to prepare lottery tickets on a tablet, which is used as a service terminal in the LOTTO retail outlet. The ticket is prepared at the terminal, then placed in a shopping cart. As soon as this shopping cart has been “sent”, the user receives a number that he can enter at the checkout terminal for payment. Here the user also receives his game receipt for picking up the winnings. The customer service terminal can be used to play all lotteries and also to check winnings by scanning the game receipt. The app thus contributes to the digitalization and substitution of paper with an electronic medium.
Intuitive operation helps users to fill in the play slips and avoid errors.
Implementation by mobivention
- Put together game tickets and transfer them to a shopping cart
- Transfer of the shopping cart to a LOTTO Schleswig-Holstein backend
- Scan the barcode on the ticket to check for winnings
- Display of jackpots and acceptance deadline for the game types
- Extension of a digital signage which is controlled via the app
- Device and collection point management as well as CMS for documents and digital signage
- Native App for Android
- Client-server architecture with interface to LOTTO Schleswig-Holstein server
Highlights
Joint development of the concept with the customer with subsequent implementation in close coordination with LOTTO Schleswig-Holstein and the supplier of the tablets.
Opinion on the project
After the LOTTA service app, the customer service terminal app is our second project for the customer LOTTO Schleswig-Holstein, which we were able to successfully implement together.
Bibiana Hesseler
Direktorin Marketing & Projekte
